📄 Return & Refund Policy

1. Return Period

You have 30 days from the date of delivery to request a return or refund.

2. Return Conditions

To be eligible for a return, your item must:

• be unused and in its original condition
• be returned in its original packaging
• include your order number

3. Return Procedure

To initiate a return, you must contact us first:

📧 support@projectorledcar.com
or via the Contact page on our website.

Please provide:

• your order number
• the reason for your request
• photos if necessary

👉 No returns will be accepted without prior approval.

Once your request is approved, we will provide you with all the necessary return instructions.

4. Return Costs

✔️ Return shipping is free if the request is made within 30 days after delivery.

❗ After this 30-day period, return shipping costs will be the responsibility of the customer.

Depending on your situation, we will provide:

• a return label
  or
• detailed return instructions

5. Refunds

Once the returned product has been received and inspected:

• you will be notified of the approval or rejection of your refund
• the refund will be issued to your original payment method

⏱️ Processing time: 5 to 10 business days

6. Defective or Incorrect Products

If you receive a defective or incorrect item:

• contact us within 48 hours of delivery
• provide photos of the product

We will offer:
✔️ a replacement
or
✔️ a full refund

7. Non-Eligible Returns

Returns may be refused if:

• the product has been used or damaged
• the product is incomplete

8. Exchanges

Exchanges are only available in case of defective or incorrect items.
For any request, please contact our customer support.

9. Late or Missing Refunds

If you have not received your refund yet:

1. Check your bank account
2. Contact your bank

If necessary, contact us at:
📧 support@projectorledcar.com

10. Contact

For any questions regarding returns and refunds:

📧 support@projectorledcar.com
or via our Contact page